Privacy Policy

Last updated: 05/11/2026.

1. Who we are (Data Controller)

This Privacy Policy applies to the website https://calfergas.gr (the "Website"), operated by KALLINIKOS K. - KLIRONOMOI V. FERENTINOU & SIA O.E., trading as CalferGas (the "Company", "we", "us").

  • Address: 58 Fokionos St., 185 45 Piraeus
  • Telephone: +30 210 41 72 045
  • Email for personal data matters: calfer@calfergas.gr

We are the Data Controller of your personal data under Regulation (EU) 2016/679 (GDPR), Greek Law 4624/2019 and Greek Law 3471/2006 (electronic communications).

2. What data we collect

  • Account creation (Register/Login): full name, email, telephone, password (stored encrypted).
  • Orders (e-shop): full name, delivery and billing address, telephone, email, order contents, payment and shipping method. For invoices: company name, VAT No., tax office, business activity. We do not store payment card numbers; payment is processed by the payment provider.
  • Contact form / enquiries: name, email, telephone and the content of your message.
  • Technical data: IP address, device and browser type, pages visited, access time, collected through cookies and server logs.
  • Wishlist and product comparison: products you select while logged in.

We do not collect special categories of data (e.g. health or religious beliefs) and the Website is not directed at children under 15.

3. Purposes and legal bases

Purpose Legal basis (Art. 6 GDPR)
Processing and delivering orders, providing support and warranty Performance of a contract (6.1.b)
Creating and managing your user account Performance of a contract (6.1.b)
Issuing invoices, keeping accounting and tax records Legal obligation (6.1.c)
Answering enquiries sent through the form or by phone Legitimate interest (6.1.f) / pre-contractual steps (6.1.b)
Website security, fraud and abuse prevention Legitimate interest (6.1.f)
Non-essential cookies (statistics, marketing) Consent (6.1.a)
Sending newsletters/promotional messages (if offered) Consent (6.1.a) or, for existing customers, legitimate interest with an opt-out

4. Recipients of your data

We do not sell your data. We share it only where necessary with:

  • courier and transport companies, to deliver your orders;
  • payment service providers and banks: [provider name(s)];
  • hosting, maintenance and technical support providers for the Website and email;
  • our accountant, tax and audit advisers, and tax or other public authorities where the law requires;
  • courts or other authorities where we have a legal obligation.

Processors are contractually bound to protect your data. If a provider is located outside the EEA, transfers rely on appropriate safeguards (e.g. standard contractual clauses).

5. Retention periods

  • Invoices and accounting records: for the period required by tax law.
  • User account: until you ask for its deletion or after [24] months of inactivity.
  • Contact messages: up to [24] months after your request is closed.
  • Consents (cookies/newsletter): until withdrawn or expired.
  • Security logs: up to [12] months.

After these periods, data is deleted or anonymised.

6. Cookies

The Website uses cookies, i.e. small files stored on your device.

Category Purpose Consent
Strictly necessary Shopping cart, login, security, remembering your cookie choice and language Not required
Statistics (if enabled) Anonymous visit measurement Required
Marketing / social media (if enabled) Personalised ads, embeds (e.g. Facebook) Required

You can withdraw your consent or delete cookies at any time through your browser settings. Disabling strictly necessary cookies may affect how the e-shop works.

7. Your rights

You may exercise the following rights at any time:

  • Access to your data and a copy of it,
  • Rectification of inaccurate or incomplete data,
  • Erasure ("right to be forgotten"), where no legal obligation to retain applies,
  • Restriction of processing,
  • Objection to processing based on legitimate interest or direct marketing,
  • Data portability in a structured format,
  • Withdrawal of consent, without affecting the lawfulness of processing before withdrawal.

To exercise them, contact us at calfer@calfergas.gr or +30 210 41 72 045. We will respond within 72 hours. We may ask for information to verify your identity.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (1-3 Kifissias Ave., 115 23 Athens, tel. +30 210 6475600, www.dpa.gr).

8. Security

We apply appropriate technical and organisational measures to protect your data, such as encrypted connections (HTTPS/SSL), access restricted to authorised staff, encrypted password storage and regular system updates. If a breach puts your rights at risk, we will notify you and the Authority as required by law.

9. Third-party links

The Website contains links to third-party sites (e.g. Facebook, Instagram). We are not responsible for their privacy policies and recommend that you read them.

10. Automated decision-making

We do not make decisions based solely on automated processing or profiling that produce legal effects for you.

11. Changes

We may amend this Policy when needed, for example due to changes in law or our services. The current version is always published on this page with the date of the last update.